Policies
At Veoxvonna, we are committed to providing the best shopping experience while ensuring the safety and satisfaction of our customers and their little ones.
Returns & Exchanges Policy
We want you (and your little one) to love what you ordered
- Return Window: Items can be returned within 10 days of delivery for store credit or exchange.
- Condition: Items must be unworn, unwashed, not torn or damaged with original tags attached.
- Process: Please initiate your return by contacting us on Instagram or WhatsApp.
Shipping & Delivery Policy
- Delivery timelines: Orders usually arrive within 5-7 business days. You'll receive tracking information once your order is shipped.
- Lost/Damaged packages: If your order doesn't arrive or arrives damaged, contact us within 7 days of expected delivery, and we'll replace the items or provide an exclusive discount coupon for future purchases.
Safety & Quality Commitment
Your child's safety is our top priority. All our products are:
- Tested for compliance with children's apparel safety standards
- Made with non-toxic dyes and materials
- Free of loose embellishments or choking hazards
- Designed with comfort and durability in mind
Sustainability Promise
We're committed to doing good for kids and the planet through responsible practices.
- Eco-friendly materials: Many of our products use organic cotton, recycled fibers, and low-impact dyes to minimize environmental impact.
- Fair labor practices: We partner only with ethical manufacturers who share our commitment to fair wages and safe working conditions.
- Sustainable packaging: We use recyclable and minimal packaging to reduce waste.
Terms & Conditions
- Use of Products: Our clothing is designed for everyday wear. We are not responsible for damages caused by misuse or improper care.
- Limitation of Liability: Our responsibility is limited to the price paid for the product as outlined in our return policy.
- Product Information: We make every effort to display accurate colors and details, but slight variations may occur due to screen settings and manufacturing processes.
- Privacy: We respect your privacy and are committed to protecting your personal information in accordance with applicable laws.
Need Help?
If you have any questions about our policies or need assistance with your order, please don't hesitate to contact us.