Refund policy

At VeuxVonna, every piece is carefully inspected before dispatch. However, we understand that sizing can sometimes be tricky with children's clothing, and we want to make it right.

 

Exchange Window

We offer exchanges within 3 days of the delivery date. Requests made after this window cannot be accommodated, so please inspect your order promptly upon receipt.

 

Conditions for Exchange

To be eligible for an exchange, the item must meet all of the following conditions:

–   The exchange request is raised within 3 days of delivery

–   The item is unworn, unwashed, and in its original condition

–   All original tags and packaging are intact and attached

–   The item has not been altered, damaged, or soiled in any way

–   Proof of purchase (order number or confirmation message) is provided

 

What Can Be Exchanged

Items can be exchanged for a different size of the same product, subject to availability. If the requested size is out of stock, we will offer you an exchange for another item of equal value.

 

What Cannot Be Exchanged

The following items are not eligible for exchange under any circumstances:

–   Items that have been worn, washed, or used

–   Items with removed tags or damaged original packaging

–   Items purchased during a sale, clearance, or promotional discount

–   Items that have been customised or altered at the customer's request

 

No Refund Policy

Please note that VeuxVonna does not offer monetary refunds under any circumstances. All eligible claims are resolved through product exchange only. We encourage customers to carefully review size guides and product descriptions before placing an order.

 

How to Request an Exchange

To initiate an exchange, contact us within 3 days of delivery via:

Email: shopveuxvonna@gmail.com

WhatsApp: Available on our website

Please include your order number, the item you received, and the size or item you would like in exchange. Our team will respond within 1–2 business days with instructions on how to proceed.

 

Exchange Shipping

Customers are responsible for the cost of shipping the item back to us for exchange. We will cover the shipping cost of sending the replacement item to you.