Shipping policy

VeuxVonna is committed to delivering your order safely and on time, anywhere in Pakistan. We partner with trusted courier services to ensure your little one's clothing arrives in perfect condition.

 

Delivery Timeframe

All orders are processed within 1–2 business days of confirmation. Once dispatched, standard delivery takes 5–7 business days nationwide. Orders placed on weekends or public holidays are processed on the next working day.

 

Delivery Coverage

We deliver across all cities and towns in Pakistan, including but not limited to:

–   Major cities: Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta

–   Tier-2 cities and surrounding areas served through our courier network

–   Remote areas may experience slight delays beyond the standard 5–7 day window

 

Delivery Charges

VeuxVonna offers free delivery on all orders nationwide — no minimum order required. No hidden charges will be added at checkout.

 

Cash on Delivery (COD)

We accept Cash on Delivery (COD) as our primary payment method, making shopping easy and accessible for all our customers. When placing a COD order, please note the following:

–   Ensure you or a trusted representative is available at the delivery address to receive and pay for the order

–   The exact order amount must be ready in cash at the time of delivery — our courier partners may not carry change

–   If you are unavailable at the time of delivery, the courier will attempt re-delivery. After two failed attempts, the order may be cancelled

–   COD orders are subject to confirmation via phone or WhatsApp before dispatch

 

Order Tracking

Once your order is dispatched, you will receive a tracking number via WhatsApp or the contact information provided at checkout. You can use this to monitor your delivery status with our courier partner.

 

Failed or Delayed Deliveries

In the rare event of a delay or failed delivery, please contact us at shopveuxvonna@gmail.com or via WhatsApp and we will resolve the issue promptly. Delays caused by natural disasters, public holidays, or courier disruptions are outside our direct control, but we will keep you informed.